All cancellation requests must be submitted within 24 hours of placing the order. No cash refunds will be issued for cancelled orders; instead, the customer’s Prime Wellness Care account will be credited. A 15% handling fee applies to cancellations made after 24 hours. Customers may not offset any amounts owed to them by Prime Wellness Care against this obligation.
By accepting the invoice, the customer confirms that the goods or services listed match those ordered and, if delivered, that they have been inspected and are free from defects. Requests to return goods must be made within 24 hours of delivery. All stock must be checked upon receipt and any deviations or damages noted on the waybill. Returns will not be accepted after 24 hours from receipt.
If damage is not immediately apparent, the customer must notify Prime Wellness Care in writing within 48 hours. Products with less than 12 months to expiry are subject to the same notification period. To initiate a return, customers should contact Prime Wellness Care Customer Service or their salesperson with the correct order, invoice, or delivery note number. Claims can be submitted via email to admin@primewellnesscare.com.
All returns must be in original, undamaged packaging and saleable condition. Returns will not be processed without an authorised GRA ( Goods Return Approval) and until goods are physically received and inspected. Prime Wellness Care reserves the right to determine saleability. Returns for slow-moving or poorly rotated stock, or for products with less than 12 months to expiry, will not be accepted.
All orders and order changes, whether verbal or written, are binding and subject to these terms and cannot be cancelled. Delivery will occur at the business address provided in the approved application. Prime Wellness Care may split deliveries and issue separate invoices as needed. A signed delivery note or waybill (by the customer or their agent) serves as proof of delivery. Risk passes to the customer upon receipt of goods. Delivery and repair times are estimates only and not binding. Evaluation or consignment goods not returned within 30 days in original condition and packaging are deemed sold. Returns incur a 15% handling fee, with a minimum charge of R500. Customers may not offset any amounts owed to them by Prime Wellness Care against this debt.
New goods are covered only by the manufacturer’s specific warranty or agreed specification; all other guarantees, including common law, are excluded. Liability is limited to repair, replacement, or credit at Prime Wellness Care’s discretion. Claims must be made in writing within three days of the issue, supported by the original delivery note or invoice. Guarantees become void if goods are tampered with or used/stored outside manufacturer specifications. Prime Wellness Care is not liable for consequential, indirect, or misuse-related damages. Customers are responsible for ensuring all users have appropriate personal protective equipment and training for the goods provided.
